I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? How do I request a refund if I have purchased Refundable tickets? The obstruction varies in different venues. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. However, some events will have unreserved seating where it is first in, best seats. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. to then often have to go to their desk at the venue to follow up the issues. Ticketek will only mail tickets to the residential address of the credit/debit card holder. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. If you purchased online or through our call centre please contact Customer Service for further assistance. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Change of mind is not an approved reason. My address has changed. Where can I find my AFL Membership number? Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. Refer to specific details at each venue regarding accessing the stadium/park. My Ticketek Ticket Delivery. No, only Mobile Tickets can be added into your Passbook. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. You now have the option to have your sign in details remembered for your next visit. Your barcode will be on the first page that opens (the homepage). You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Don't worry though, until you finalise your purchase the value will remain on your voucher. Find out more about. You might find the following websites helpful if you want more information about ticket scalping: The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Are there any events I can't use my Ticketek Gift Voucher for? As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. 3- 12 - Junior Ticket. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. Some events may have a Family ticket which includes 1 Adult and 1 Junior. To purchase more than one set of tickets to multiple events, click on the. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). My tickets have not arrived after a reasonable amount of time, what do I do? This is just another way of conveniently storing and viewing your mobile tickets. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. What are the terms of concession tickets? As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Once you have logged in, update your information. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. All members will have access to buy at the same time. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. 2 0 obj An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Yes, you are able to use multiple Ticketek Gift Vouchers. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. If you're not signed in already, you'll be asked to sign in (or register) now. ezyTicket - your ticket is emailed to you in PDF format. Placing seats on hold and redeeming them is limited to online transactions only. The user will not be able to view the ticket. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. If you do not receive your club of support pack please contact the club directly. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. How many tickets can be delivered by Mobile Ticket delivery? No, refundable tickets can only be selected during the original purchase. If there is no connectivity at the venue, can Passbook tickets still be accessed? https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. Some events have more than one price type. I've sent an email invitation but some or all of my friends did not receive them. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. There are many ways you can redeem your Ticketek Gift Voucher. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Are Refundable tickets available through Ticketek Marketplace? I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Ticketek Gift Vouchers look just like a regular Ticketek ticket. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. There are over 20 circumstances you may request a refund. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. If your session time expires, you will receive a notification and will be required to access the site again. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? You must allow adequate time for collection or delivery of tickets. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Can I request a partial refund on my purchase if I have selected Refundable tickets? Please comply with any stated ticket limit for this event. If you have purchased concession tickets, you are also required to present a valid concession card. www.accc.gov.au. If your location is not recognised, National content will be displayed. Requesting a password reset during the on-sale will use your time limit. Yes, if you don't log in you will see a selection of national events. Do I need to add to Passbook to gain entry into the venue? Can I use a device larger than a mobile phone (e.g. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. An administration fee of $10 will be charged. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Can I buy tickets if I am based overseas? Children aged 0-6 do not require a ticket, however, they must not occupy a seat. How do I subscribe to receive My Ticketek emails and/or SMS? For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. How do I gain entry to the venue using Passbook? %PDF-1.5 How do I make a wheelchair or Accessible Seating booking? A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. ) In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Will AFL Membership dining have a priority system in place to access tickets? If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Have more questions about Ticketek Gift Vouchers? Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Can held seats be purchased through any other channels? Tickets can be purchased via our website here, or over the phone on 1300 722 515. What happens if my phone is out of battery or my network coverage is low when I get to the venue? "The @Ticketek _AU app has crashed - right before Ed Sheeran. The mobile number provided will be sent your mobile ticket/s 8. The website only allows one invitee from a group to purchase at a time. Request details from Ticketek when booking your ticket. Replacement cards cost $10. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Tap the trash can at the top right of the event pass to shred the event pass. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. I ordered a lanyard with my ticket purchase, when will this arrive? You are responsible for knowing the contact details of all attendees in your group. On some occasions seats are released closer to the event. The MCG does apply an additional transaction fee. What are the reasons I can request a refund if I have purchased Refundable tickets? If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? General Admission (GA) is an unreserved section/event where seating is not reserved for you. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. If you would like your event to be one of these, we would love to hear from you. When can I request a refund if I have purchased Refundable tickets? Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Juniors aged 7-14 years are entitled to purchase a junior ticket. Your region is identified by your IP address. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Are Refundable tickets offered on Gift Voucher sales? We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Can I request a refund if I change my mind about attending the event? To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. In most cases, a GA ticket is a standing floor ticket. No, Ticketek Gift Vouchers are not reloadable. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. The example above is for an adult barcode. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Sign In is displayed at the top of the 'My Events' section. The transaction limit is 10 at both Marvel Stadium and the MCG. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. We liaise closely with event organisers on matters related to ticket scalping.